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Job Description
Tasks required by this job include:
● Control and direct the day-to-day activities of the customer service division.
● To guarantee efficiency and consistency, create and implement policies and procedures for customer service.
● To improve their abilities and output, customer service personnel should receive coaching, mentoring, and training.
● Keep an eye on client interactions to make sure quality requirements are fulfilled and spot potential improvement areas.
● Respond promptly and expertly to complaints and inquiries from customers that have been escalated.
● Examine data and client input to find patterns and areas that could be improved.
● Work together with other departments to enhance overall customer satisfaction by resolving client complaints.
● Create and put into action plans to improve client loyalty and retention.
● For the purpose of management evaluation, prepare periodical reports and presentations on customer service performance.
